Shipping policy

We currently deliver Proper Presents to addresses within the UK, unless otherwise agreed with us.

Delivery charges are shown at checkout or confirmed as part of your quotation.

Estimated delivery or dispatch timings will be shown on the relevant product page, at checkout or confirmed with you when placing a corporate order.

Some Proper Presents are assembled, personalised or prepared specifically for an order, so lead times may vary.

For larger corporate orders we will agree the intended delivery date with you before fulfilment.

Sending gifts to lots of people?

We can arrange delivery to multiple UK addresses for corporate orders.

Delivery costs and fulfilment requirements will be confirmed according to the number of recipients, addresses and delivery service required.

You are responsible for supplying complete and accurate recipient information by the agreed deadline.

We work hard to deliver gifts when promised, but courier delays and other events outside our reasonable control can occasionally happen.

Unless we have specifically agreed a guaranteed delivery service in writing, delivery dates should be treated as estimates.

If we become aware of a significant problem affecting your order, we will contact you.

Please check delivery information carefully before submitting it.

Where a courier is unable to deliver because an address is incorrect, incomplete or inaccessible, additional delivery charges may apply.

If an order arrives damaged or does not arrive when expected, contact hello@properpresents.com with your order number and we will investigate it.

UK distance-selling rules also require customers to be told delivery arrangements, costs and expected timing before ordering.

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